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PublishedJune 25, 2019
Public advocate wants new test of CMP’s troubled billing system
The test would attempt to detect patterns among customers who received high bills.
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PublishedJune 24, 2019
Gov. Mills says CMP’s failure to address its billing problems is ‘unacceptable’
State leaders respond to a Press Herald/Sunday Telegram investigation detailing how the utility misled the public about its troubled new billing system that left thousands of customers angry and frustrated.
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PublishedJune 23, 2019
Customers with disputed CMP bills wonder: Should I pay?
You must pay a portion of any disputed bills, but you also have the right to negotiate a payment plan and file a complaint.
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PublishedJune 23, 2019
Smart meter swap promised savings that never came
A shift to real-time pricing, expected to save consumers $338 million, was derailed by a billing debacle and a lack of competitive energy suppliers.
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PublishedJune 23, 2019
Family showers at Boys & Girls Club, forgoes electric lighting
To cut costs, the Waterville residents even decide to flush their toilets less frequently.
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PublishedJune 23, 2019
Who gave the go-ahead to launch CMP’s new billing system?
The 13-member project team that oversaw the launch of Central Maine Power’s new billing system consisted of a mix of IT, customer service and regulatory managers from Iberdrola, Avangrid and CMP. CMP has released a matrix summarizing the responsibilities of five key managers on the project team: Donna McNally, project director; Rachel Grenier, a now-retired […]
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PublishedJune 23, 2019
Cut back on kids’ video game time, toddler’s parents are told
A Central Maine Power representative also suggests the Dyar family's appliances are to blame, but the items are new.
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PublishedJune 23, 2019
Timeline of a troubled launch: New billing system prompts multiple probes, lawsuit
The seeds of Central Maine Power's crisis were planted nine years ago.
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PublishedJune 23, 2019
Our View: Latest fiasco feeds doubts about CMP
Who comes first, stockholders or customers? The flawed rollout of a new billing system fuels legitimate questions about accountability.
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PublishedJune 23, 2019
CMP misled the public, mismanaged rollout of new billing system
A Portland Press Herald/Maine Sunday Telegram investigation reveals that layers of Central Maine Power management misjudged the enormity of changing over to a new billing system, leaving thousands of angry and frustrated customers.
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