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PublishedFebruary 14, 2018
Greg Kesich: L.L. Bean has promised full satisfaction, not full surrender to return requests
Long ago I was one of the customer service reps who always tried to make callers happy, but sometimes we just had to say 'no.'
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PublishedFebruary 11, 2018
Bill Nemitz: L.L. Bean’s old policy on returns gets the boot
How have the good people who staff L.L. Bean's returns counter managed to keep their sanity, not to mention their smiles?
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PublishedDecember 6, 2017
L.L. Bean holiday sales steady as company readies buyouts
The Freeport retailer says sales have been up and down as it prepares to offer early retirements to trim U.S. workforce by 10 percent.
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PublishedAugust 17, 2017
L.L. Bean unveils new machine and a path to 1 million boots a year
The outdoor gear retailer is expanding its boot production capacity by one-third as a new molding machine goes online.
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PublishedJune 8, 2017
L.L. Bean’s Brunswick plant evacuated because of bomb scare
A police dispatch center receives a call indicating the possibility of a bomb, but three K-9 units find nothing suspicious during a 90-minute search.
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PublishedMay 28, 2017
What’s the best Adirondack chair for your backyard lounging?
Source goes looking for answers about 'garden thrones' from inexpensive plastic to custom wood.
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PublishedMay 21, 2017
Artist Susan Perrine helps children tap into natural creativity
She shows Maine schoolkids how to weave twigs into works of art.
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PublishedMay 20, 2017
Japan’s 25 L.L. Bean stores get their own Bootmobile
The Japanese Bootmobile is slightly smaller and built on the chassis of a Toyota Hilux.
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PublishedJanuary 9, 2017
L.L. Bean challenges anti-Trump group’s call for boycott of the company
Its valuable brand comes under fire from a national group that's unhappy with board member Linda Bean's financial support for Donald Trump.
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